Job Overview
Position Overview: As a Healthcare Virtual Assistant, you will play a crucial role in supporting our healthcare professionals and ensuring the seamless operation of our medical practice. You will work remotely to assist with administrative tasks, patient communication, and practice management. The ideal candidate will be tech-savvy, detail-oriented, and passionate about making a positive impact in the healthcare field.
Responsibilities:
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- Schedule patient appointments, follow-ups, and consultations, coordinating with both patients and medical staff.
- Assist with patient inquiries, providing information on services, insurance, and appointment details.
- Handle billing and insurance claims processing, ensuring timely and accurate submission.
- Collaborate with medical professionals to compile and prepare medical reports, documentation, and correspondence.
- Conduct medical research, gather relevant information, and assist in creating educational materials for patients.
- Maintain an organized and up-to-date calendar for healthcare providers, optimizing scheduling efficiency.
- Support telehealth initiatives by coordinating virtual appointments, sending invitations, and providing technical assistance to patients.
- Contribute to the overall improvement of administrative processes to enhance patient experience and practice productivity.
Qualifications:
- Previous experience as a virtual assistant or administrative role in the healthcare sector is preferred.
- Familiarity with electronic health records (EHR) systems and medical terminology.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite and other relevant software applications.
- Ability to maintain strict confidentiality and adhere to HIPAA guidelines.
- Tech-savvy with the ability to learn and adapt to new technologies quickly.
- Customer-centric attitude with a passion for delivering exceptional patient care.
- Self-motivated and able to work independently in a remote environment.
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