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Administrative service, Customer Service
GVA | Customer Support - Billing Specialist
Expected Payout

$8 per hour

Educational Attainment

Associates degree

Availability

40 hrs/wk

Experience Overview

Basic Information

Description

I am an Admin and Billing Specialist worked as a Virtual Assistant for a year with 10-years solid experience in both Trading and Logistics industry. Also having a brief experience in a Business Process Operation company. My background in Trading and Logistics field has helped to improve my interpersonal communication, problem solving and administrative skills and my BPO experience has extended my knowledge in Customer Support with the purpose of providing email and chat support for customers. In my BPO experience, I worked as a Billing Support for ZOOM. I used Zendesk for resolving support tickets that involves billing concerns. Also in my recent client, a reseller of Zoom and other Business tools, I used Freshdesk for creating and resolving ticket. I used Stripe to process payments/ adjustments, invoicing and check failed payments and other billing process. For Virtual Assistant, I can do Administrative tasks like Web Research, LinkedIn Lead Generation, Data Entry with the use of Google Docs and Spreadsheets, Email Management and Organizing Google Drive Files, For Social Media Management. I Can create posts on Facebook and Instagram. And Social Media Engagement (Like, Comment, Share) Also, I have knowledge in ​basic Facebook Ads, WordPress and Shopify. I am a Team player, Hardworking, Fast Learner, Goal Oriented with “Can do” attitude and able to work with minimum Supervision. I can communicate well in the English Language to assure Good Service. I can be very useful in your team since my main objective to my clients is to give an Outstanding Results, Long Term Relationship, Professionalism, and Leave them 100% Satisfied with my work.

Skills

  • Admin Assistant
  • E-commerce
  • Social Media Marketing
  • Data Entry
  • Email Management
  • Excel
  • Project Coordinator
  • Billing

Industry

  • Accounting Virtual Assistants
  • Logistics & Trucking Virtual Assistants
  • Marketing Virtual Assistants

Service

  • Administrative service
  • Customer Service

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