Expected Payout
$8 per hour
Educational Attainment
Bachelors degree
Availability
15 hrs/wk
Experience Overview
Description
Hello, my name is Alvin. I completed a Bachelor of Science in Elementary Education with a Major in Social Studies. I am an experienced Customer Service Agent, Quality Analyst, Subject Matter Expert, Supervisor, and Escalation Management Lead. I have 12 years of experience in the BPO industry.
Roles as Real-time Escalation Management Lead:
👍 Provide real-time assistance to escalated calls. Champion in exceeding customer service. Pioneer new ideas in leveraging cutting-edge technologies being introduced by the Client to make an agent's life better. Involvement in planning for the site/campaign-specific improvements. Cater to client-facing interactions during site visits.
👍 Real-time Escalation Lead. SME, engaged in planning and executing real-time changes and challenges on a day-to-day basis. Our main task is to take the heavy burden from our Care agents on taking through calls.
Core Competencies:
✔Email, Microsoft Office Tools, Google Apps
✔Basic Graphic Design
✔Data Entry and Product Research
✔Basic Shopify
✔People Management and Customer Service
Tools:
🛠Slack/Discord/Skype/Hangouts
🛠Canva
🛠Google Apps
🛠Microsoft Office Products and Google Apps
🛠Gorgias
🛠Adobe Lightroom
🛠ClickUp
I am very passionate about my job, and I dedicate my total commitment to succeeding once I am given the chance to work with you.
Currently, I am hooked up with photography and editing, doing mountain climbing and hiking.
Skills
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Admin Assistant
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Quality Assurance
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Research
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Video Editing
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Data Entry
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Email Management
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Excel
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Personal Assistant
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Customer Service
Industry
- Online Education Virtual Assistants
Service
- Executive Virtual Assistant
- Administrative service
English
