Basic Information

• Age: 30
• Gender: Female
• Location: Holy Spirit ( Click to view complete address )
• Phone: ( Click to view phone no )
• Website: Not Available
• Linkedin: ( Click to view linkedin url )
• Skype: ( Click to view skype ID )
• Government Id: ( Click to view government id )
• Last Active: 01/26/2024
• Member Since: 03/14/2023

Description

I developed great interpersonal communication skills throughout my six years as a Team Manager. I learned that Active Listening is a must to understand the needs and come up with a great solution to a problem. Goals are important to them as it is to me so as a leader, I motivated them to accomplish their goals while simultaneously nurturing their strengths and identifying areas for improvement. My main task was to coach 17-18 individuals in a 1:1 setting, side-by-side coaching, and remote observations. This also includes listening to calls to ensure quality service is provided to customers. I also worked with Quality Team as well to calibrate how they provide points and mark down an employee when a behavior was displayed or missed. Before being a Team Manager, I was a Hybrid Customer Service Representative in a BPO company assisting customers through chat and voice platforms. I helped them in analyzing their bills, disputes, order tracking, basic and advanced troubleshooting, and warranty replacement. I also have a background in upselling and business-to-consumer marketing. I have good communication skills both written and verbal. I am proficient in Administrative Tasks/assistance because I also worked with clients to ensure that the business is on track weekly and monthly. I was able to develop my skills in Microsoft Office which helped me read out my performance and communicate what my went-wells, do differently, and action plans. I generate data for the client and develop a better way how to resolve customers’ issues. I'm a customer and client-focused worker. I put my customers first to ensure that they are satisfied and happy. I pride myself on being extremely professional and aim to deliver a job well done before your deadline for all types of work - Virtual assistant for customer service, real estate, setting up an appointment, emails, etc.

Skills

Industry

• Human Resources Virtual Assistants
• Virtual Legal Assistant
• Online Education Virtual Assistants
• Marketing Virtual Assistants

Service

• Administrative service
• Customer Service
• Executive Virtual Assistant
• Marketing Services